Client performance problem

[onemorecoke]

I installed Wingate 6.5.1, running on a Vista Ultimate machine. The client browser can connect and works fine initially. If I go to a website with a lot of graphics, after about 2-3 pages, the graphics start coming up slow, then the page will not load completely. If I restart the Wingate service, it loads fast again. If I wait about 15 minutes with no other activity, it will work fast again but only for about 1 page. I removed all anti-virus, turned of the windows firewall, etc, no difference. There are not active plug-ins. I changed network cards out, no difference. I tried different switches, no difference. If I used the browser on the Wingate computer and set the brower's proxy setting to the internal network IP, that works OK all the time. If I put the previous v6 back on it works fine. It is like it is building up something over time and then not working anymore. Any ideas?

[onemorecoke]

Just a followup with more information. I noticed that if I go to a website, and the problem occurs, I get some blocked port 80 requests in the Firewall section with the IP address of the website I was going to. How can that happen? Shouldn't it let all the requests through?

[onemorecoke]

BSOD in Vista! Seems this program is not very stable yet. Even after I uninstalled it I still got it.

[adrien]

Hi

Have you looked in the OS event viewer to see if there are any reports from TCPIP? Sounds like something is choking things back somewhere

As for the BSOD, if WinGate is uninstalled, it shouldn't be able to affect your system. If you want to make sure the driver is uninstalled, look in the network properties of your adapters, and you should no longer see the Qbik driver. If you do, then please let us know - it indicates an uninstall issue. If it's not showing, then the BSOD must have been caused by something else on your system.

I'll check with the Vista driver devs to see about that firewall hit as well. Also if you have a minidump file that would be really useful - in that case can you please open a support ticket and send us the file.

Regards

Adrien

[genie]

If you install 6.2.2 on a Vista machine, the driver is not going to see your network traffic and does not interfere with it - can you send us your configuration, please?

[onemorecoke]

As it turns out, the NDIS driver was still attached to the network adapters. I removed it manually and the BSOD stopped happening. I don't know if it was an uninstall problem though, it might have just been the sequence I was doing things in or something that happened with me trying to diagnose the problem.

Genie - I am not familiar with version 6.2.2 and I don't have that install. I was under the impression that any version less than 6.5 would not work on Vista properly. Regardless, do you want the configuration report from inside Wingate?

Adrien - There is nothing I can identify as bad in the event viewer. When webpages start not being resolved, if I look at the activities tab in Wingate, it seem that the requests for each element the browser is requesting is there, but they stay around for quite a while. Some may be completed, some may time out.

I know this is not much to go on, I am a developer myself and understand this. I will set up another vista machine that is clean for the wingate system and see if I can duplicate the issue to see if it was just the one Vista machine causing the problem.

[adrien]

you say you were getting issues of DNS resolution?

Is that WinGate machine on a machine connected to a domain? If so, then it could be choosing an inappropriate DNS server to use for resolution of internet names.

By default WinGate uses the DNS servers configured in the host system - whichever ones you have assigned to your network adapters. It then chooses amongst these as the first attempt server to use for name lookups. If it chooses say your AD DNS server, it can cause slow-downs, as it will only ask other servers on a second and subsequent attempt.

You can control which DNS servers to use - you can manually add servers to use in GateKeeper, and you can also set excluded servers in the WinGate advanced options applet.

Regards

Adrien