Gatekeeper login in Win2003 64 bits

[miguellagos]

Hello, yesterday I migrated Wingate from a Windows 2003 32 bits virtual machine (Vmware Server 2.0.1) to a physical machine with Windows 2003 Server 64 bits release 1.
I exported the key HKEY_LOCAL_MACHINE\Software\Qbik Software and then edited the exported file to change the paths from c:\Program Files\xxx to c:\Program Files (x86)\xxx and the registry keys from HKEY_LOCAL_MACHINE\SOFTWARE\Qbik Software\xxx to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Qbik Software\xxx, imported it and everything was Ok.

With this exception ...

I use gatekeeper.exe to authenticate, after the migration if I login with an admin account gatekeeper connects and in just a blink of an eye disconnects, I need to click the "Go Online" button and click OK and it connects. With non admin users Gatekeeper connects at the first try.

It's not a killer bug, but ...
Well , is a bug.

Miguel Lagos

[miguellagos]

P.S. Wingate 6.5.2 (build 1217)

Miguel Lagos

[adrien]

Hi

Is anything logged in the Remote Control Service log about this?

Regards

Adrien

[miguellagos]

This is the Remote Control Service log:

05/04/09 19:18:15 Service started successfully
05/04/09 19:32:33 Service stopped

And the admin user audit log:

05/06/09 08:15:45 192.168.0.173 0000098290 Created ----------------------------> First log in
05/06/09 08:15:45 192.168.0.173 0000098290 Logged in
05/06/09 08:15:45 192.168.0.173 0000098290 Retrieve System Info
05/06/09 08:15:45 192.168.0.173 0000098290
05/06/09 08:15:45 192.168.0.173 0000098290
05/06/09 08:15:45 192.168.0.173 0000098290 Get local IP Information
05/06/09 08:15:45 192.168.0.173 0000098290 Get all licences
05/06/09 08:15:46 192.168.0.173 0000098290 Logged out ------------------------> This is the problem
05/06/09 08:15:46 192.168.0.173 0000098290 Traffic 3303 124 0 0 1s
05/06/09 08:15:46 192.168.0.173 0000098290 Terminated exit code 0
05/06/09 08:15:51 192.168.0.173 0000098302 Created ------------------------> I log in again
05/06/09 08:15:51 192.168.0.173 0000098302 Logged in



Miguel Lagos

[miguellagos]

Sorry, the Remote Control Service logging was disabled, this is the log:

05/06/09 08:25:48 192.168.0.173 miguel 0000099140 Created: ------------------------> First log in
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Get local IP Information
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Get all licences
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Retrieve list of components
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Requested: WinGate Login: Retrieve user database
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Traffic 21388 145 0 0 1s
05/06/09 08:25:49 192.168.0.173 miguel 0000099140 Terminated exit code 0
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Created: ---------------------------> Second log in
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Retrieve System Info
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Get local IP Information
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Get all licences
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Retrieve list of components
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Requested: WinGate Login: Retrieve user database
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Traffic 21388 144 0 0 0s
05/06/09 08:25:54 192.168.0.173 miguel 0000099151 Terminated exit code 0


Miguel Lagos

[miguellagos]

And this is the Remote Control Service log for a non admin user:

05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Created:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve System Info
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get local IP Information
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get all licences
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve list of components
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve user database
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve list of components
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve list of components
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve list of components
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve service configurations
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Retrieve list of components
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve Assumptions
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve system policies
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve cache settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Get scheduler settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve activity information
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get history database settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve dialer settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve WinGate Enhanced Network Support Driver Configuration
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get history database settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation:
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get history database settings
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Retrieve all X509 certificates
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Failed authorisation: Register for everything
05/06/09 08:30:44 192.168.0.173 otoniel 0000099635 Requested: WinGate Login: Get history database settings


Miguel Lagos

[adrien]

hi

which user database are you using in WinGate?

[miguellagos]

The internal Wingate database.

Miguel Lagos

[miguellagos]

ping ...

[adrien]

Hi Miguel

sorry, I've been trying to find a reason for this, we haven't seen it before.

Could you submit a ticket through our support desk please?

http://support.qbik.com/

They will ask you for a bunch of information, like your WinGate registry etc. We will need this to try and track down the problem any further.

Regards

Adrien

[miguellagos]

I opened a ticket.

Thank you Adrien

[miguellagos]

Hello Adrien, the bug was fixed when I updated to 6.6.1

Miguel Lagos