blue window in Windows 2008R2sp1

[oracle2]

I have a problem with WinGate actually sometimes after each couple days i have a blue window in Windows 2008R2sp1

When i look minidump i see this:
start end module name
f70e2000 f716f720 qbikhkXP T (no symbols)
Loaded symbol image file: qbikhkXP.sys
Image path: qbikhkXP.sys
Image name: qbikhkXP.sys
Timestamp: Mon Jul 20 22:55:19 2009 (4A64CBA7)
CheckSum: 00099BFF
ImageSize: 0008D720
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4


Could you help me? Thanks

[adrien]

Hi

the first problem I see is that if you're running on 2k8 R2, there's no way QbikHkXP.sys should be anywhere near that computer.

Which version of WinGate is this? Pre 6.5?

Regards

Adrien

[oracle2]

I am use WinGate 6.6.3

[oracle2]

Hi

the first problem I see is that if you're running on 2k8 R2, there's no way QbikHkXP.sys should be anywhere near that computer.

Which version of WinGate is this? Pre 6.5?

Regards

Adrien

Hi
I am use WinGate 6.6.3

[adrien]

Hi

had you previously installed an earlier version of WinGate on this computer? Or upgraded the OS from XP or something after WinGate was installed?

You might need to clean up the WinGate install and re-install it.

I'd recommend:

a) uninstall WinGate
b) clean up the XP driver:

open regedit, go to
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services and make sure there's no registry key in there called qbikhkxp. If there is, delete it.

make sure there's no file called qbikhkxp.sys or qbikhkxp64.sys anywhere in either

c:\windows\system32\drivers
c:\windows\syswow64\drivers

c) restart the computer
d) install WinGate 6.6.4

Regards

Adrien

[oracle2]

I did it.

But i have a new problem, in different time network interface, which responsible for local area network, becomes routing not working.

But my second network interface, which resposible for internet connetions, work is well all time.

And Event logs in Windows not registers any problems.

What it can be?

[adrien]

Hi

What are your TCP/IP configuration settings on that internal LAN adapter?

Does it have a default gateway setting (it most likely shouldn't).

Regards

Adrien

[oracle2]

Hi

My TCP/IP cofiguration settings is:

Ethernet adapter Local Area Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ASUS NX1101 Gigabit Ethernet Adapter
Physical Address. . . . . . . . . : 00-1D-60-5C-C8-9F
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Regards,

[adrien]

hi

those settings look ok (I was looking to make sure there was not a default gateway set on your internal adapter).

When this problem occurs, how long does it last? Do you need to reboot or anything, or does it come right again soon?

Is it regular, or random?

Regards

Adrien

[oracle2]

Hi
It happened different time and i solve this problem only restart PC, because i can't connect to server by internal adapter.

Maybe you tell mi what logs do you need and i will send you for analiz, what you think about it?

regards,

Sergey

[adrien]

Hi Sergey

if you like I can take a look at your system with remote desktop or teamviewer (we recommend).

That's normally the quickest way to resolve such problems.

Send an email to support@wingate.com with details if you would like to do this.

Regards

Adrien

[oracle2]

Let's try to look at sistem.log file
http://upload.com.ua/get/902520588/?mod ... =152835004

What do you think about this?

[adrien]

Hi

that page is denied for me.

Regards

Adrien

[oracle2]

Hi

Can you give me a server where i can upload log file for you. Thanks

regards

[oracle2]

Hi

Today when i try look fo problem when internal network interface didn't work and when i tried switch of network connection and server rebooted after that i found intresting memory dump.

I said that I use Windows 2008R2Sp1 64 bit

please tell me haw i can turn off log file system.log becouse He is growing very fast.

And i use processor Intel but in minidamp i've seen QbikHkVistaamd64.sys

That you think about it?

regards

[oracle2]

Hi

I didn't get you answer...

But i found this problem it's a problem depend on WRONG_SYMBOL and after that internal network adapter is hang.

I reinstalled wingate and i have the same problem but more period approximately one week.

And i dont now what should i do maybe you can help me to do a choise:

1. WinGate reinstall again
2. Windows 2008R2 reinstall
3. Windows 2003 install
4. Your idea....

What you recomend?

[oracle2]

Anybody can answer on my questions?