Wingate crashes/stops responding

[midnightbomber]

I am currently using wingate ver 5.2.2 and it keeps crashing every 3-5 days. I have been having this problem ever since ver 5.0 and after installing every upgrade since then I still have this problem. I have checked registry settings, configuration options, relocated the log files to a separated drive to no avail. The only thing I have noticed is that disabling the option to purge cache when full seems to lengthen the time before wingate crashes. I am not sure how the purging affects it but this is my only clue. Any help with this problem would be appreciated. I am currently running Windows 2000 w/SP4 on a 2Ghz P4/512MB RAM/2 x 30GB IDE HD.Wingate has Puresight installed but disabled and I am using the Visnetic Antivirus plugin ver 4.3.

[midnightbomber]

The version of Visnetic Antivirus plugin is 4.4.3.1

[midnightbomber]

I am using WGIC to control/monitor internet usage on client systems. It works well enough until the Wingate server hangs. When I restart the server the client reconnects correctly about half of the time. The rest of the time it requires a complete reboot of all client machines to get internet access back up. Also I have some network applications which wingate intercepts (although they are set to ignore in the WGIC configuration applet) and they are rendered completely unuable until the WGIC reconnects. This is unacceptable. I cannot keep rebooting essentially my entire network every time wingate decides to collapse. It would be good if the WGIC would allow access to applications it should be ignoring regardless of its own connection status (at least my users will be able to work even though they have no internet access).

[labull]

Can you try this?

Turn off the WWW Proxy cache and see if that clears up the hanging problem and work from there.

Larry

[erwin]

Hi there

Are your clients using WinGate's DHCP to obtain their network details?
If so you could check the clients IP config to see that they are being given an IP and DNS, as a WGIC client will not work without a DNS IP server specified (usually obtained by WinGate DHCP depending on config)

After the WinGate server is restarted (after hanging) does it appear under the WGIC applet "server" tab, even when you click refresh?.
Do you have it set to specifically "use server", or automatic.?

Do any WRP sessions show up in the activity of GateKeeper, when client apps try and connect.

What type of Network apps do you have that you are wanting to be ignored by the WGIC?

Are these apps set in the WGIC to local access? As this will force the application to use NAT to connect through the WinGate machine.

Erwin

[midnightbomber]

I have a Windows 2000 server handling DHCP requests on the network. The DHCP service in wingate is disabled.

After restarting the server the configuration is the WGIC applet remains unchanged. The wingate server hostname and IP are bothe present. If refreshed the wingate server info disappears and reappears if the applet is closed and reopened but this happens even when the WGIC is connected to the wingate server.

No sessions appear in the wingate activity panel until the WGIC is reset and sometimes it has to be toggled off/on before a connection can be established. If that doesn't work only a restart of the client system will work.

I have applications accessing an Oracle database, a remote administration program and a few other minor programs like print spoolers and utilities which are all set to local access in the WGIC on all systems.

[midnightbomber]

Thanks for the suggestion to turn off the WWW proxy cache. However, I thought the cache was supposed to work across all proxies and services in wingate. I am not sure how to disable caching for only the WWW proxy. Would I have to use a filter to exclude web pages (.htm,.html,.asp,.php)?

[labull]

Cache properties-

- Uncheck Enable Lookups and Enable Additions.

To the best of my knowledge cache is only for the WWW Proxy.

Larry