dialing problem wingate and win2K

[paolog]

Hi all,

I have a problem with wingate (5.0.2) on a pc running win2000 sp4, connected to ISP by an Robotics ISDN modem (on com port)

After time (days) that all work fine, I have installed (for an unfounded suspected virus infection in some pc of the network) Norton antivirus also on the PC where wingate work.
I told this because after that moment, now, every morning the pc (where wingate run) must be restarted else it not dial-up to the ISP.
I have set debug in dial windows, looking in the dialer logs I can see that it call ISP, but it fail name/password confirmation.
After pc reboot all work fine.. and this for other many dialing in the morning (also sometime the pc must be rebooted during the day for the same problem).

Do you have an idea of what can be happened ? and something to solve ?

thank in advance, Best regards

[Pascal]

Do you get this problem only if you dial from within WinGate OR if you manually use the Operating System dialer as well ?

[neil]

You could also try re-creating the dial up connectoid to your isp, in case that has been corrupted in some way.

Regards

Neil

[paolog]

In first af all... thanks for reply !

Do you get this problem only if you dial from within WinGate OR if you manually use the Operating System dialer as well ?

> Is very hard to do this test, because I'm not where wingate is installed... as you can understand, the people there, when no internet connection is made, the only thing that can do is to reboot the machine (and the only thing that I can do is to see the problem in dial log). But I will try to do this test. We can suppose that also dialing with os the problem still persist ? so I understand it can be an OS problem, but why so randomly and after Norton install ?


You could also try re-creating the dial up connectoid to your isp, in case that has been corrupted in some way.

> Yes I can do this, but why after reboot all come to work fine ?

Again thanks in advance

[paolog]

ok, no people there is able to do the test when dialig hang.

But here are some piece of log

02/18/04 07:49:05 Debug: Connessione ISDN: Opening Port
02/18/04 07:49:06 Debug: Connessione ISDN: Port Opened
02/18/04 07:49:12 Debug: Connessione ISDN: Connected
02/18/04 07:49:12 Debug: Connessione ISDN: All devices connected
02/18/04 07:49:12 Debug: Connessione ISDN: Verifying username and password
02/18/04 07:49:14 Debug: Connessione ISDN: Registering your computer on the network
02/18/04 07:49:14 Debug: Connessione ISDN: On line to Connessione ISDN
02/18/04 07:49:14 Debug: Connessione ISDN: Connected
02/18/04 07:49:14 Debug: Connessione ISDN: Dial succeeded
02/18/04 07:49:14 Debug: Profile Connessione ISDN managed connection
...
02/18/04 09:29:08 Debug: Profile Connessione ISDN managed connection
....
02/18/04 10:48:41 Debug: Connessione ISDN: Registering your computer on the network
02/18/04 10:48:41 Debug: Connessione ISDN: Tentativo di connessione non riuscito. non è stato possibile negoziare i protocolli di controllo PPP.
02/18/04 10:48:41 Debug: Connessione ISDN: Dial unsuccessful - resetting
02/18/04 10:48:41 Connessione ISDN: Resetting Connessione ISDN


any idea to try something ?

[paolog]

I try to enable "RAS Synchronous" to see what happen.
Today I have this in log :

(after 3 hour of perfect dialing/working) :

02/26/04 11:26:23 Debug: Using WINVER-401 RAS support
02/26/04 11:26:23 Debug: Multilink dial mode == 1
02/26/04 11:26:23 Debug: Connessione ISDN: Dialing: Connessione ISDN
02/26/04 11:26:23 Connessione ISDN: Dialing...(requested by )
02/26/04 11:26:23 Debug: Connessione ISDN: Dialing Synchronous...
02/26/04 11:26:23 Debug: Connessione ISDN: RasDial call failed error 797
02/26/04 11:26:23 Debug: Connessione ISDN: RasDial call failed but non-null handle - resetting
02/26/04 11:26:25 Debug: Connessione ISDN: Off line.
02/26/04 11:26:25 Debug: Connessione ISDN: Dial unsuccessful - resetting
02/26/04 11:26:25 Connessione ISDN: Resetting Connessione ISDN
02/26/04 11:26:25 Debug: Connessione ISDN: Resetting Connessione ISDN
02/26/04 11:26:25 Debug: Connessione ISDN: Disconnecting from: Connessione ISDN
02/26/04 11:26:25 Debug: RasHangUp returned error code 6
02/26/04 11:26:25 Debug: Connessione ISDN: No connection
02/26/04 11:26:25 Debug: Connessione ISDN: Could not find connection to reset
02/26/04 11:26:25 Debug: Connessione ISDN: Disconnecting from: Connessione ISDN
02/26/04 11:26:26 Debug: Connessione ISDN: Dialing: Connessione ISDN
02/26/04 11:26:26 Connessione ISDN: Dialing...(requested by )
...
... (many times of this retry)
...
02/26/04 11:45:45 Debug: Profile Connessione ISDN failed connection
02/26/04 11:45:45 Debug: Preventing Dialer flooding for another 60 seconds
02/26/04 11:47:00 Debug: Connessione a ISDN Default: Off line.
02/26/04 11:48:08 Debug: Using WINVER-401 RAS support
02/26/04 11:48:08 Debug: Multilink dial mode == 1
02/26/04 11:48:08 Debug: Connessione ISDN: Dialing: Connessione ISDN
02/26/04 11:48:08 Connessione ISDN: Dialing...(requested by )
02/26/04 11:48:08 Debug: Connessione ISDN: Dialing Synchronous...
02/26/04 11:48:19 Debug: Connessione ISDN: Connected
02/26/04 11:48:19 Debug: Connessione ISDN: Dial succeeded
02/26/04 11:48:19 Debug: Profile Connessione ISDN managed connection

!!! (now seem that it goes online without PC-roboot)

Something I can try ?

For a config mistake I create two dialers in dialer control panel (the new inserted is disabled).. but ... how I can delete it ?

The Win2K SP4 is full updated to last windows update release.
I check, as suggested, also win2k dialer setup... all seems to be correct (in fact before antivirus installation... all work fine for some time)

Please help me because I have to give solution to my customer

Thank again, Best Regards

[Pascal]

Dialer profiles in WinGate are retrieved from the Operating System. So, if you have a duplicate / disabled profile, you can remove it from the Operating System and it should disappear from WinGate. (Either when you log in to GateKeeper, or restart the engine)

I cannot find that error code (797) in the RAS error list. However, Microsoft has an interesting article on it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;285049

[paolog]

thanks again for reply... yesterday I understand how to delete the dialer ;-)
I have removed both, windows connection and rebuild all dialing config.

Don't made RAS driver "refresh" as microsoft article (discovered now from you reply) it will the next step if log don't sound fine ;-)

Thanks again and sorry for the problem

Best regards