User cannot connect to Internet

[Wjacheslav]

WinGate service starts auto. When Computer with Windows 2000 Professional and WinGate 6.1.0 turn on in the morning - User cannot connect to Internet. After WinGate service restart manual - user connects to Internet. Help!

[MattP]

Hi,

How is the LAN client connecting to the WinGate server? Is it just one LAN client or is it all LAN clients that have this problem.

When the WinGate server first starts up can you check that the engine is running (blue WinGate icon in the systray, not red or yellow) and that the services in WinGate have started. Especially check the WWW proxy to make sure that has started.

What is the error message that the client gets? Are there any system messages in GateKeeper?

Does browsing work from the WinGate server when the clients can't browse?

[Wjacheslav]

Hi,

This problem is it all LAN clients, service WinGate have started and LAN client connecting to the WinGate server. In the Client activity window ip-adress active clients and http://, no name of the Web-servers.

[MattP]

Ok, usually that points to incorrect DNS configuration, can you describe how you've set up DNS on your network:

Do you have the ISP's DNS server listed in the external adapter of the WinGate server?

Do the clients have their DNS server pointing at the WinGate server?

Are you running Active Directory, or are you running another DNS server on your network?

Can you ping a web URL from the client machines? Try www.google.com. Can you ping this address from the server?

[Wjacheslav]

In a network of 6 workstations (5-Windows 98 SE and Windows 2000 Prof with Wingate). Inside of a network of a DNS-server is not present. NAT it is disconnected, works only Proxy. On Windows 2000 Prof Internet is. In DNS Wins resolver it is specified ISP DNS.

[jamesc]

Try www.google.com. Can you ping this address from the server?

*When the LAN clients have no connectivity?

Did you install any software / hardware for the period before you had this issue in the Morning?

Does the Windows Event viewer indicate any problems?
(Windows) Start menu --> Run --> eventvwr

Can we see an ipconfig/all when LAN clients have no connectivity? Please mask any Public IP addresses.
(Windows) Start menu --> Run --> cmd --> ipconfig/all

Have you always had the ISPs DNS server in the DNS/WINS resolver?

[Wjacheslav]

I can ping www.google.com and connect to any Internet Host from the server. The LAN clients have no connectivity, when WinGate service is restarted LAN clients connect. No we didn't install any software / hardware for the period before you had this issue in the Morning. The Windows Event viewer doesn't indicate any problems and trere is a notice from WinGateEngine - The service has been started. Can you give us your e-mail address to send you ipconfig/all? Yes, we have always had the ISPs DNS server in the DNS/WINS resolver.

[MattP]

Hi,

You can email support@qbik.com which will create a support ticket, if you attach the IPCONFIG file and your WinGate registry, also your WinGate CONFIG file would be great.

[Wjacheslav]

2 December I have sent on support@qbik.com the letter:

From: office@ruada-tour.com.ua
To: support@qbik.com
Subject: for MattP from Wjacheslav

[mhermoso]

Hello,

I have a similar problem like this in our system wherein users cannot connect to the internet unless I stop-start the wingate engine.

Can you also send me the resolution for this problem. Thanks!

Marlo Hermoso
Asian Eye Institute
Philippines

[MattP]

Hi,

Ok, we've received your email, unfortunately we didn't connect your email with your forum username so we didn't know what we were looking for in your WinGate registry. We'll set your registry up in a test machine and see if we can replicate your problem.

I notice that you have NAT disabled, so are you using the WGIC or just straight proxy connections.

Also, I replied to your email from the support desk but we didn't hear anything back from you, did you receive my email? You may need to check your spam filter and alllow email from the qbik domain.

Thanks,

[Wjacheslav]

Hi!

Yes, I have received your e-mail.