Unable to use Web Access Control

[Daddicus]

I just downloaded WinGate (7.3) and installed it. I'm trying to see how things work, and one thing that's important to me is Web Access Control. However, it's not in the navigation tree.

I have "Welcome", "Monitoring", "Control Panel", and Utilities, but no Web Access Control.

Am I missing something? Or, do I have to turn something on?

I downloaded and installed the standard 30-day trial.

[adrien]

Hi

sounds like you logged in as someone with no rights to see pretty much anything in WinGate.

By default access to everything is granted to admins.

What user database are you using, and what account are you logging into WinGate with?

Regards

Adrien

[Daddicus]

I don't know what database I'm using. Whatever the default is.

I'm logged on as a local administrator.

When I bring Wingate Management up, it does give me a message that "one or more modules failed to load." and a link. That link brings me to a list of 56 modules, 18 of which are pink (and not running, I think). All of the ones I checked by double-clicking say "not loaded (untrusted)" in the status field.

There's also something odd. Wingate never asked me for a user account or anything like that during setup. Yet, when I bring Management up, it prompts me for a username and password (immediately after asking about Computer: localhost). The username is already filled in (administrator). However, that account is disabled on this computer, so I don't know where WinGate is getting that account name from.

Also, if I use a valid account with admin rights, it doesn't accept that. The only thing that seems to work is Administrator and PW= blank or empty.

System: Hand-made I5 running Windows 7 64-bit; 12 GB RAM, 1 TB disk.

[adrien]

Hi

It sounds like WinGAte is using it's own user database. Had you had a previous version of WinGate installed on there? Normally WinGate will prompt for you to choose the user database to use.

So when you log in as administrator you still don't see everything? Something must have changed the permissions, or it's possible that computer was renamed and you were running an older version of WinGate 7?

We may need to remotely connect to your computer to sort it out by editing the registry to reset the Administrator account's group membership and/or which user database you're using.

You can reset choice of user database by following the instructions here. http://help.qbik.com/index.php?topic_id=407

Regards

Adrien

[Daddicus]

No previous version. This is the first time I've tried to use the product.

I'll check out that link and also the user's guide and see if I'm missing something. I'm not averse to letting you guys take remote control, but I suspect we're not in the same time zones: I'm US Central Daylight Time (UTC -5). Are you in New Zealand?

By the way, I've been around PCs for a while (25+ years), so I can check the registry settings myself if you want. Just point me at the right place. :)

[adrien]

Hi

another thing you could do if this is a new install and you don't need to worry about user settings etc, is reset the user database completely.

in regedit, just go to

32 bit OS: HKEY_LOCAL_MACHINE\Software\Qbik Software\WinGate\Users
64 bit OS: HKEY_LOCAL_MACHINE\Software\WOW6432Node\Qbik Software\WinGate\Users

and delete that key. then restart WinGate. When you connect to localhost, it should then prompt you to select a user database to use. If you choose the WinGAte one, it will re-create all the users and groups, and reset group membership so when you log in as Administrator with no password, it should work.

If you choose a different user database, make sure you log in as a user account that has correct membership. When you choose the provider to use, it should show a page in the selection wizard with details on what you need to do to log in.

Regards

Adrien

[Daddicus]

That did the trick! I have access to the Web Access Control stuff now. Thank you!!!

Now if I can only get the manual read and applied before my 30 days are up. :)

[adrien]

Hi

You actually get 2 x 30 day trials in any 6 month period, so if it expires, you should be able to just reactivate it or add a new trial activation.

If you're stuck let us know and we can also extend your trial.

Regards

Adrien

[Daddicus]

If you please, can you give me a 30-day extension? I finally got back to this, and discovered it expired a week ago.

Also, do you know of any tutorials or training available?

Thanks!

Jim

[adrien]

Hi Jim

Can you please email your current trial ID to support@wingate.com?

Then we can extend it for you.

As for tutorials... We have a few videos on our youtube channel, but I don't know if anyone else has done any.

http://www.youtube.com/user/qbiknzltd

Cheers

Adrien

[Daddicus]

I don't know how to find that. Can you point me to it?

Thanks!

[adrien]

Hi Trial ID shows up in the license info.

Go to WinGate Management, Control Panel, Licensing. Select the trial at the top, and in the bottom info window you should see the ID.

Regards

Adrien

[adrien]

p.s. if it already expired, then when you connect with Wingate Management, you'll be looking at the license panel already, in which case just cancel out of the activation wizard.

[Daddicus]

Looks like it is 2832773. Does that seem right?

[adrien]

Hi

I extended it, so you should just re-activate the trial and you will see the new date.

Regards

Adrien

[Daddicus]

Thank you! That worked!

Now for some test cases ...

:)