TImeout error when trying to retrieve mail from wingate

[batwater]

When I try to retrieve mail from Wingate mail server I get the following error:
Task '192.168.0.1 - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

Wingate indicates that a connection attempt is being made ("POP3: user ben checking pop mail" in history log) only result is the timeout error noted above on the client. I have not changed my configuration in Wingate. (just upgraded to 6.1.2, didn't work before the upgrade either)

Wingate is running on Windows 2003 server.

Client is Outlook 2003 latest patches.

I am using windows authentication, my user ID shows up as assumed in Gatekeeper

Thanks

[adrien]

Hi

does this happen every time? Or just sometimes?

Adrien

[batwater]

This problem happens every time.

Thanks

Ben

[adrien]

Hi

You are connecting to WinGate's POP3 server correct (not through WinGate to some other POP3 server on the Internet).

Can you turn on debug logging in the POP3 server and see what you get in the log file?

Sometimes Outlook doesn't like certain emails it gets sent - hangs when it downloads it (bug in Outlook). You might find there is a mail in the account mailbox that is holding up retrieval of all the other messages because of this.

[batwater]

Here is the log file...

05/23/06 17:51:29 192.168.0.222 ben 0000008629 Requested: POP3: user ben checking pop mail
05/23/06 17:52:44 192.168.0.222 ben 0000008629 Traffic 540 51 0 0 75s
05/23/06 17:52:44 192.168.0.222 ben 0000008679 Requested: POP3: user vonage checking pop mail
05/23/06 17:52:44 192.168.0.222 ben 0000008679 Traffic 128 40 0 0 0s
05/23/06 18:05:35 Configuration changed
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK POP3 Server ready
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: USER ben
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK ben is welcome here
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: PASS ****
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK ben has 7 messages in mailbox
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Requested: POP3: user ben checking pop mail
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: STAT
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK 7 6640
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: UIDL
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 1 0000001592.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 2 0000001600.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 3 0000001602.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 4 0000001603.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 5 0000001604.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 6 0000001607.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 7 0000001615.msg
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: .
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: LIST
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK 7 messages 6640 Octets
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 1 212
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 2 503
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 3 469
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 4 469
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 5 508
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 6 2178
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: 7 2301
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: .
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: C=>: RETR 1
05/23/06 18:06:58 192.168.0.222 ben 0000008795 Debug: <=S: +OK 212 octets
05/23/06 18:08:13 192.168.0.222 ben 0000008795 Debug: Client disconnected - terminating
05/23/06 18:08:13 192.168.0.222 ben 0000008795 Traffic 540 51 0 0 75s
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: <=S: +OK POP3 Server ready
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: C=>: USER vonage
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: <=S: +OK vonage is welcome here
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: C=>: PASS ****
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: <=S: +OK vonage has 0 messages in mailbox
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Requested: POP3: user vonage checking pop mail
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: C=>: STAT
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: <=S: +OK 0 0
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: C=>: QUIT
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Debug: <=S: +OK POP3 Server signing off
05/23/06 18:08:13 192.168.0.222 ben 0000008796 Traffic 128 40 0 0 0s

[adrien]

Hi

Looks like there's something about the first message in the mailbox that the mail client doesn't like. You can see that it tries to retrieve the first message, WinGate says it's sending it, and then 1m15s later the client disconnects.

You could try removing that file from the POP3 mailbox and see if the client is then able to retrieve the rest.

Adrien