Connection with Wingate Server terminated - Message Help Pls

[jane]

I tried searching the forum for similar issues came up empty.

Wingate seems to be running fine, but when i try login it gives me this message i cannot access anything so i cannot add new users or modify or maintain any of the criteria within wingate now.

Any information or help would be welcome. Running on Win2000 server wingate 6.1.0

thank you

[ChrisH]

jane, see this thread and the entry by jamesc. http://forums.qbik.com/viewtopic.php?t=4770

[jane]

Hey Chris thanks a million, looked at the thread, but i dont even have a a clue where to find the remote control services, the IT dude who was working here just up and left so this is my first time at ever working with wingate im totally out of my depth here.

but thank you ever so much for your help

[ChrisH]

No you won't be able to access the remote control service (RCS) in WG because you can't log into GateKeeper - which is the GUI for WG's engine.

If you know the Administrator password for GateKeeper/WG then most likely there is a policy (or lack thereof) in the RCS that won't allow anyone, including the Administrator, to log in. This usually happens unintentionally when policies are being adjusted - in your case??? In this situation you can apply a Windows registry fix. You can download it here, unzip it and double click to install the fix. This fix adjusts the RCS policy to allow Administrator log ins. Before applying the registry fix, stop the WG engine, then apply the registry fix, then restart the WG engine. Wouldn't hurt to backup the registry or create a system restore point before applying the fix either.

Let us know if this helps.

[jane]

ok i dowloaded the file, stoped the services and ran the registry file, nothing still same error message no difference, same error message.

any suggestions?

[ChrisH]

jane, try this. Stop the Wingate engine. Go into the registry using regedit.exe and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Qbik Software\WinGate\Services\Remote Control Service and export the key and save it. Then delete only this key (Remote Control Service) . Then restart the WG engine. WG will create a default RCS. Then try logging in to GateKeeper. Any change now?

[jane]

i have wingate up and running, for the internet but i cannot get our email up and running sending nor receiving we are running microsoft exchange server can you help me out here?

i did a full re-install

[ChrisH]

i did a full re-install

Sometimes that is the best way.

There is a WG6 mail setup document pdf located here. I think scenario 2 (page 25) is what you would look at. See if that helps.

[jane]

the document comes up damaged when i try open that link could you perhaps email it to me or give me another link to the download.

email.

schristos@mweb.co.za

thanks a million for all your help Chris i do appreciate it

[ChrisH]

It is a 3Mb file - I sent it to that address. I have no problem with the document opening from that link. I'm using Adobe reader ver. 7.0.9 I don't know of any alternative link if email doesn't work. The resource page for Qbik site is here with link to this document (and others)